Frequently asked questions

• Orders & Delivery

  How fast will I receive my order?

  Almost all digital orders are delivered within seconds of a successful payment. Game keys and gift card codes appear on your order confirmation and are emailed to you, while top-ups are credited directly to the account you provided.

• Orders & Delivery

  Where do I find my game key or code?

  Your codes are shown on the order confirmation page, sent to your email, and always available under Orders in your account dashboard.

• Top-Ups

  What is a Player ID and where do I find it?

  A Player ID uniquely identifies your in-game account. For top-ups we credit currency directly to it, so it is required at checkout. You can usually find it in your game profile or account settings.

• Top-Ups

  I entered the wrong Player ID — what now?

  Contact support as soon as possible with your order number. If the top-up has not yet been delivered we can correct it; once credited to a wrong account it cannot be reversed, so please double-check before paying.

• Payments

  Which payment methods do you accept?

  We accept major cards, PayPal, and your BalanceBoost wallet balance. All payments are processed over an encrypted, secure connection.

• Payments

  Do you store my card details?

  No. Card data is handled by our payment processor and never stored on our servers.

• Refunds

  What is your refund policy?

  Because digital goods are delivered instantly, undelivered or defective orders are eligible for a refund or replacement. Codes that have already been redeemed cannot be refunded. Reach out within 30 days and we will help.

• Account

  Do I need an account to buy?

  You can check out with just an email, but a free account lets you track orders, re-download codes, manage wallet balance and earn reward points.

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